Welcome to pawmemorial.io.
This Returns & Refunds Policy is designed to ensure transparency and provide you with all necessary information regarding our custom-made products.
As all of our products are custom-made to order, we follow specific guidelines for returns and exchanges.
1. Custom Products Policy
All products on pawmemorial.io are custom-made according to your specific requirements.
Due to the personalized nature of these items, we do not accept returns or exchanges unless the item arrives damaged or defective.
All items are handmade, so minor imperfections and slight variations are normal and not considered defects.
2. Non-Returnable Items
– Custom products: All custom, personalized, special-size and custom-designed items cannot be returned or exchanged.
– Sale items: Items purchased at a discounted price or using a coupon code are final sale and cannot be returned.
3. Damaged or Defective Items
We take great care in the production and shipping of our products.
If your item arrives damaged or defective, please follow these steps:
– Contact us within 7 days of receiving your order.
– Provide your order number, a detailed description of the issue, and photos of the damaged or defective item.
– We will evaluate the situation and offer a replacement or full refund if applicable.
Return shipping for damaged or defective items will be covered by us.
4. Incorrect Orders
If you receive an incorrect item, please contact us within 7 days of delivery.
We will resolve the issue with you as soon as possible, including resending the correct item or issuing a refund.
5. Refunds
Refunds are only provided for damaged, defective, or incorrect orders.
Once your refund is approved, it will be processed within **7 business days** and returned to your original payment method.
Please note that your bank or credit card company may require additional time to process and post the refund.
6. Return Process
– Contact us with your order details and reason for the return.
– Wait for our approval and further instructions.
– Return the item only after your return request has been approved.
7. Order Changes & Cancellations
As all products are custom-made, changes or cancellations are only allowed within 24 hours of placing the order.
Please contact us immediately if you need to change or cancel your order.
8. Contact Us
If you have any questions about our Returns & Refunds Policy,
Thank you for your understanding and cooperation.
Our goal is to provide you with high-quality custom products and excellent customer service.
Thank you for shopping at pawmemorial.io.
